Skip to main content

TechWaymark Education · free to explore

Try something.
Keep what you learn.

Choose a small activity, explore where it could lead and leave with something you can explain. No student account or CV needed.

Still choosing a study route? Start here →
Students exploring a technology project with their teacher

Switch activities whenever you need. Passport notes remain in this tab; download your draft before leaving.

Try a little of the work

What could you make in half an hour?

Choose a project, use the fictional materials and make something you can explain. Choose an initial check, reassess new evidence and download your own decision record. Paper is enough. No specialist software, paid course or personal account needed.

IT Support · 25 minutes

Help someone get unstuck

A fictional club member can open the website but cannot sign in. Inspect the ticket, ask useful questions and prepare a handover that another support person could continue.

Paper route

Work through both evidence rounds below. Write your choices and reasoning on paper, or use the decision record after round two.

  1. Separate what the ticket establishes from what is still unknown.
  2. Choose the safest next question or check.
  3. Write a handover with the observation, action, result and next owner.

Fictional evidence · 1 / 2 · Investigate

Inspect before you decide

01

Ticket TW-104 · Sign-in problem · one person affected

02

Message shown: “Sign-in details not recognised”

03

The same website opens on the same device

04

Last successful sign-in: about one month ago

05

Never ask for a password

Which check would best distinguish an account problem from an access problem?
Check your reasoning after trying

Check account status without collecting a password. The expired invitation changes the next step: ask the organiser to reissue it and confirm activation and sign-in before closing the ticket.

Ask yourself: What result would make you change the next step?

Keep: A short support handover with one safe check and one unanswered question.

The limit: This is a fictional support ticket, not experience administering a real account.

See a completed exampleFictional work · compare the reasoning with your own
What I made
I drafted a support handover distinguishing a sign-in failure from an unactivated account.
What I checked
The fictional organiser found a pending account and an expired invitation; the old successful sign-in belonged to another system.
What I changed
I asked the organiser to reissue the invitation and recorded activation and sign-in as checks still needed before closure.

Use this to understand the level of detail. Keep your own observations and results in your passport.

Take it one step furtherOptional follow-on · allow around 20–30 minutes

Prioritise a small support queue

You have ten minutes before a club session. Decide what to investigate first and write a useful handover.

Your fictional materials
  • Ticket A: one member cannot sign in; others can.
  • Ticket B: the shared room display has no picture; the session starts in ten minutes.
  • Ticket C: a member asks to install an unapproved app next week.
Your task
  1. Compare impact, urgency and what is still unknown for all three tickets.
  2. Choose a first investigation and a safe question to ask.
  3. Write a handover with the observation, action tried, result and next owner. Use invented details.
Check your reasoning after trying

B is a reasonable first investigation because it may affect the whole imminent session. That is provisional: an accessibility need or another missing fact could change the order. Do not promise a fix before diagnosis.

Keep: A prioritised queue and a handover another person can continue.

You can enjoy part of a project and dislike another part. That is useful information for your next conversation, not a judgement about your future.