Home labs & practical projects

Design a measurable improvement to a digital service

A project to do with your own tools, with guidance on what to create and capture.

Design project Suggested time: 90–120 minutesNo hardware required for the design

What you could create

A digital onboarding service meets its technical availability target but users frequently abandon it before completing the task.

Example evidence format

Project evidence map (example)

Digital service improvement canvasScope and inputs

Trial measures and review criteriaDecisions and reasoning

Evidence record (example)

Evidence	What to capture
Digital service improvement canvas	Show the inputs, scope and decisions behind this record. The proposed measure reflects successful user outcomes.
Trial measures and review criteria	Include the evidence supporting your conclusion. The trial has a baseline and an explicit review decision.

What you'll need

Document, spreadsheet or diagram tool

Create a fictional onboarding journey with user feedback, completion counts and support contacts. Consult the current provider syllabus for terminology rather than assuming equivalence with earlier editions.

Project record

Keep the working files for digital service improvement canvas and record assumptions as you go.

Current reference material

Use the linked provider resources to verify the features, access terms and version relevant to your project.

Access & cost

No paid platform is needed for the written version. Use a document, spreadsheet or diagram tool you already have.

The organisation and records are fictional. Write down assumptions; do not substitute confidential employer information.

Suggested milestones

1
Plan and investigate
Describe the desired user outcome and map the service contributors.
2
Develop your approach
Identify one improvement using the supplied experience and performance evidence.
3
Verify and explain
Plan a small trial with ownership, feedback and a decision to continue or revise.

Evidence worth keeping

Keep clear, organised evidence of your design and any testing you carry out.

1
Digital service improvement canvas
Show the inputs, scope and decisions behind this record. The proposed measure reflects successful user outcomes.
2
Trial measures and review criteria
Include the evidence supporting your conclusion. The trial has a baseline and an explicit review decision.

Label design proposals and observed results clearly.

Explain your work

Use these prompts to reflect on your decisions and what you learned.

Which part of your digital service improvement canvas needed the most judgement?
What observation or assumption changed your approach?
What would you improve, and what have you not verified?

Describe this as a personal project in your portfolio.

Useful resources

Use these resources to deepen your understanding and check key details.

Official certification objectives

Review the current provider requirements and relevant subject areas.

Explore external learning resources

Find relevant providers and check features, access requirements and costs.

A useful starting point

What a good result looks like

The proposed measure reflects successful user outcomes.
The trial has a baseline and an explicit review decision.

Finish the project

Keep the decision record and note unanswered questions. A written design is not evidence that a technical control has been tested.

Independent home-project guidance, not an official vendor lab or a claim of complete exam coverage. Use your own tools and label the work accurately.